Policies

All colour services are charged per hour. The result of the service is determined by the amount of hours booked by the client and what is realistically achievable with the clients hair during that time. Some goals may take multiple appointments.

Colours may also vary based on what your hair currently is. If your hair is super dark from home colour over the last few years and you wish to be light and vibrant, then this may not be achievable in one go. Please bring multiple realistic inspiration images.

Variations of colours you like.

One darker example, one medium example and the actual goal. or various colours as most colour lifts warm and can be hard to neutralize so its important to be realistic.

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For example : The client has booked a 2 hour service but to achieve the desired look this is expected would be around 7 hours. This means the service may be split into multiple gradual realistic appointments.

All colour services must have a skin test and consultation appointment before a colour booking. No exceptions.

All appointments must be confirmed with Fresha using your card details. Appointments not confirmed within 48 hours will be removed.

Fresha is used to process your payments at the end of your service.

Cancellation policies do apply to all appointments.

50% Charge to the card for less than 72hrs notice.

100% Charge to a missed appointment with no notice.

By confirming your appointment, you are accepting that you are happy to go ahead knowing these terms and conditions.

2 cancellations in a row, you may be asked to pay for your third in advance. 3 cancellations in a row, your stylist may no longer be able to provide your service without pre-payment.

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(If a health or family emergency occurs, and you have notified us, a 50% fee will be deducted automatically by our system upon cancellation. However at your stylists discretion, they will use this as half payment for your next booking.)

(If your stylist has to reschedule you last minute (on the day or day before your booking) you will receive £10 off your colour service booking or £5 off of your Cut & Finish booking.)

We offer clients who have had colour services in our salon a 3 day (72hours) period, where if they are feeling like the service wasn't what was stated at the time, a redo or extra time to ensure the clients satisfaction. Anything outside this time period the salon will charge as normal as too many factors can affect hair once the client is outside of this time frame. We also advise not washing your hair during this time period.

All colours do fade differently from the following factors. Hair condition, home products, previous services, heat tools, treatments, sun exposure and so on. It is important to note that the salon can not give an exact time frame for any fade because of your daily habits. We are advised by brands on fade time frame, but this is a rough guide. If your colour fades immediately then you may need an extended service to ensure this does not happen. Fading can occur from multiple things and can be hard to pin down the exact cause, stylists will try prevent this from happening too much, but if it does fade drastically after one wash, please speak to your stylist.

Please come to your appointment alone. We are a small salon that operate 1:1. We do not have space for any extra guests. Any accompanying guests will have to leave for the duration of the service.

We also ask all clients to not come wearing white, light colours or their finest clothes. As we are a colour salon we do our upmost to keep the environment clean from any colour spillage and take many precautions to protect your items from colour contact. However, excessive movement when left unattended can cause colour to move or travel from the hair. As the salon takes precautions such as gowns, capes and towels we are not liable for any accidental damage to client clothing or items.

Colour is a chemical, please be respectful of your stylist if they are saying your request may not be in your best interest due to excessive damage caused by colouring or lightening services.

By having a photo or video taken of your hair, you are consenting that your image can be used on social media for advertising purposes and marketing materials.

If you wish to not have your images used please request.

Our salon has CCTV in the main salon area. Stickers are located outside the salon to make you aware of 24Hour monitoring. This footage is password and log in protected and is not shared in any way.

Your data stored in Fresha is double passcode protected and not shared to the public in any way. Your data will not be shared. If you wish to be removed from our system as you are no longer a client please request.

Once inside the salon and your service has begun, you are not permitted to leave with colour on your head as this is a breach of health and safety.

Changes in temperature and timings can effect your safety and the outcome.

Exiting during service for smoking is not permitted. Smoking on premises is also not permitted.

Rudeness or aggressiveness towards any member of our salon or other clients will result in the termination of the service, a full service charge and a ban from our systems. You will no longer be able to book with us.

Please be respectful and co-operative with our staff.

Refunds will only be offered after the stylist has had the chance to correct their work. The refund will be checked by a second member of staff to ensure that the refund is valid and fair. As we charge for time, refunds will be 50% of the fee to pay for the items used during the services.

Once the stylist has re-assesed and corrected to the clients request, if you are satisfied on completion a refund will not be offered after this service.

Our staff are self employed and have the right to operate their businesses how they see fit and operate within their own chosen hours, policies, booking systems and means of operation.
Each stylist is liable and accountable for their own custom.
These policies have been agreed upon by the following current staff members.

Adi Paige. James Harkin.

Self employed staff operating outside of these policies may have their own policies which you can request.

By booking and confirming your appointment you are accepting that you agree with all of the above.